Return Policy

At HUGEPOP23, we want you to be completely satisfied with your purchase. If for any reason you’re not, you can return your items within 30 days of delivery. Please review the details of our return policy below:

 

 

Eligibility for Returns

Items must be returned in unused, unwashed, and original condition, with all tags and packaging intact.

Sale items, gift cards, and final sale items are not eligible for returns.

 

Return Process

1. Contact Us: Email our customer service team at hugepop23@gmail.com within 30 days of delivery to initiate your return.


2. Ship Your Item: Once your return is approved, you will receive detailed return instructions. Please note, return shipping costs are the responsibility of the customer.


3. Processing Time: After receiving your return, we will process your refund within 5-7 business days. Refunds will be issued to your original payment method.


Return Shipping

Customers are responsible for return shipping costs.

We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.


Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will replace the item or issue a refund at no additional cost.


Non-Returnable Items

Certain items are non-returnable, including:

Gift cards

Sale items

Any items marked as final sale

 

Thank You for Shopping with HUGEPOP23! We value your trust and strive to provide you with a seamless shopping experience. If you have any questions about our return policy, please don’t hesitate to reach out to our customer service team at hugepop23@gmail.com.